At Banas Care Ltd, we are committed to safeguarding the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the UK’s Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other relevant laws.
      1. Information We Collect

We collect the following types of personal data:

• Identity Information: Full name, date of birth, gender.
• Contact Information: Email address, phone number, postal address.
• Health and Care Information: Information related to your care needs, preferences, medical history, and other relevant details for providing our services.
• Technical Information: IP address, browser type, device information, and browsing patterns collected through cookies or similar technologies.
  2. How We Use Your Information

We use your personal data for the following purposes:

• To provide our care services and support.
• To process your inquiries and respond to requests.
• To improve the functionality and performance of our website.
• To comply with legal and regulatory requirements, such as reporting obligations or responding to safeguarding concerns.
  3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have provided explicit consent for us to process your personal data for specific purposes.
• Contractual Necessity: To fulfill our obligations under a contract with you.
• Legal Obligation: Where processing is required to comply with applicable law.
• Legitimate Interests: Where we have a legitimate interest in processing your data, provided these interests are not overridden by your rights and freedoms.
  4. Sharing Your Information

We will not share your personal information with third parties, except in the following circumstances:

• With trusted service providers who assist us in delivering our services (e.g., IT services, healthcare professionals).
• To comply with legal obligations or to protect your safety.
• In the event of a business transaction such as a merger, sale, or acquisition.
  5. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal data. This includes encryption, secure servers, and access controls. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.
           6. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
            7. Your Rights

Under the GDPR, you have the right to:

• Access your personal data.
• Correct inaccuracies in your data.
• Request the deletion of your data (subject to certain legal exceptions).
• Object to or restrict processing in certain circumstances.
• Request data portability, where applicable.
• Withdraw consent at any time (if processing is based on consent).

To exercise any of these rights, please contact us at the details below.
            8. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 13. If we become aware that we have collected personal data from a child, we will take steps to delete it.

            9. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website, and the effective date will be revised accordingly.